Auto DeliveryAuto Delivery IconFrequently Asked Questions

1) What is ReNew Life Auto Delivery?
2) How do I sign up for ReNew Life Auto Delivery?
3) How do I change an order date?
4) How do I combine items to be in the same order?
5) Can I change when I get pre-shipment emails?
6) How do I change the email address for pre-shipment emails?
7) How do I change my shipping address?
8) How do I skip a delivery?
9) How do I view my future or past deliveries?
10) How do I change how often an item is sent?
11) When will I be charged for orders?
12) How do I cancel?
13) What is the difference between My Next Order tab and My Subscriptions tab?
14) When do items ship for delivery?
15) How do I access My Auto Delivery items?
16) What are the most common Auto Delivery issues that people have?
1) What is ReNew Life Auto Delivery?
ReNew Life Auto Delivery is a convenient way for you to get the products you want delivered to you on a regular schedule. You always have complete control over your deliveries and will receive pre-shipment emails before orders are placed. There is never an obligation to continue. You can change your delivery frequency and quantity in the My Auto Delivery section of our site. You can also cancel any ReNew Life Auto Delivery orders if you no longer wish to receive them. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date. Back to top

2) How do I sign up for ReNew Life Auto Delivery?
Signing up for ReNew Life Auto Delivery is easy. Simply select the ReNew Life Auto Delivery option and the frequency you want to have products delivered. Then check out as you normally would. You will receive a separate email showing any ReNew Life Auto Delivery products and their delivery schedules. Back to top

3) How do I change an order date?
You can easily change when your next order is sent if you need it sooner or later. Simply go to My Auto Delivery when you log into the account management section of our website. You will see your next scheduled order on the My Next Order tab. Click the "Change" link near the next order date and select the new date for your order.

You can also go the My Subscriptions tab in My Auto Delivery and change the next order date for any individual item. Back to top

4) How do I combine items to be in the same order?
ReNew Life Auto Delivery items that have the same order date and shipping address will ship as one order.

If you have more than one ReNew Life Auto Delivery item and want them to ship in the same order, simply go to the My Subscriptions tab in My Auto Delivery and change the next order dates to be the same. Back to top

5) Can I change when I get pre-shipment notification emails?
You can change when you get pre-shipment notification emails for ReNew Life Auto Delivery orders. The standard setting for pre-shipment emails is 10 days before an order is placed. To change this, simply go to the My Subscriptions tab in My Auto Delivery and click the "More changes" link under the next order date for any item. You will see the settings for your pre-shipment email and a "Change" link. Click the link to make changes. You can set your pre-shipment email to be between 1 day and 30 days prior to the order being placed.

Each ReNew Life Auto Delivery item has a separate pre-shipment email, so if you need to change the pre-shipment email date for multiple items then you will need to change it for each item. Back to top

6) How do I change the email address for pre-shipment emails?
You can change the email address for pre-shipment emails by calling 1.800.830.1800 any time between Monday – Friday 9:00 a.m. to 5:30 pm EST. Back to top

7) How do I change my shipping address?
You can change your shipping address for ReNew Life Auto Delivery orders or individual items.

To change the shipping address for an order, simply go to the My Next Order tab in My Auto Delivery and you will see the shipping address for that order on the bottom. Click the "Change" link to change the shipping address.

To change the shipping address for an individual item, simply go to the My Subscriptions tab in My Auto Delivery and click the "More changes" link under the next order date for any item. You will see the shipping address for that item. Click the "Change" link to change the shipping address. Back to top

8) How do I skip a delivery?
If you need to skip a delivery, simply go to My Auto Delivery. You will see your next scheduled order on the My Next Order tab. Click the "Skip" link near the next order date to skip an order. The next delivery will be shipped according to your next order date.

You can also go to the My Subscriptions tab in My Auto Delivery and change the next order date for any individual item. Back to top

9) How do I view my future deliveries?
You can view your future ReNew Life Auto Delivery orders on the My Next Order tab in My Auto Delivery. Your very next scheduled order will be shown when you go to the page. To view future scheduled deliveries, click on "View Future Deliveries" on the right-hand side. Back to top

10) How do I change how frequently an item is sent?
You can change how frequently an item is sent on the My Subscriptions tab in My Auto Delivery. Simply change the Delivery Frequency in the pull-down menu for each item. Back to top

11) When will I be charged for orders?
Orders will only be billed to the credit card or deducted from the debit card for that order on the day the order is shipped. You can cancel any order up to 24 hours before the next order date. Back to top

12) How do I cancel?
You can cancel ReNew Life Auto Delivery orders or individual items at any time.

To cancel an order, simply go to the My Next Order tab in My Auto Delivery and click the "Remove" link underneath the quantity to remove the item from the order. When you remove the item you will have the option to remove it from the order or to cancel all future deliveries for that item.
To cancel all future deliveries for an individual item, simply go to the My Subscriptions tab in My Auto Delivery and click the "Cancel" link under the quantity for that item and confirm. Back to top

13) What is the difference between My Next Order tab and My Subscriptions tab?
The My Next Order tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for ReNew Life Auto Delivery if the items have the same delivery date and shipping address.

The My Subscriptions tab shows individual ReNew Life Auto Delivery items and the details for that individual item including next order date, delivery frequency, quantity and shipping address. Individual ReNew Life Auto Delivery name items can all have different account information or you can make the account information the same for each item. Back to top

14) When do items ship for delivery?
Any items scheduled for delivery will be placed for shipment on the next order date. Once your ReNew Life Auto Delivery order is placed for shipment, it will usually ship within 24 hours. All ReNew Life Auto Delivery orders ship by standard shipping. You can view and modify the next order date for an individual item on the My Subscriptions tab in My Auto Delivery. Back to top

15) How do I access My Auto Delivery items?
You should have received an email for any Auto Delivery items you have. You can click on the email links to access your Auto Delivery items in My Auto Delivery. If you do not have the email, simply call 1.800.830.1800 and we'll be happy to help you. Back to top

16) What are the most common Auto Delivery issues that people have?
1. Shipping is free for Auto Delivery customers. If you are charged for shipping, please call our Customer Affairs department and they will happily credit the charge back to your account.
2. When signing up for Auto Delivery, coupon codes are only eligible for the first installment.
3. Auto Delivery customers can manage their product subscriptions through their online account. Common tasks that customers manage themselves are Changing Ship Dates, Changing Frequency and Canceling. If you have any questions, please call Customer Affairs. Back to top

If you have any other questions please call 1.800.830.1800 or email support@renewlife.com.
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